At Dr. Babir Rehan, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy for details on how we handle returns, exchanges, and refunds.
1. Returns
We accept returns on products that meet the following conditions:
- The product must be unused, unopened, and in the same condition that you received it.
- The product must be in its original packaging.
- Returns must be requested within 14 days of the delivery date.
To initiate a return, please contact our customer support team at +92 3000442606 or email us at [Insert Email Address] with your order number and reason for the return.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
- Refund Processing: Please allow 5-10 business days for the refund to be processed and reflected in your account, depending on your payment provider.
- Shipping Costs: Shipping fees are non-refundable. If you return a product, the cost of return shipping will be your responsibility unless the return is due to a defective or damaged item.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged product for the same item, please contact us at +92 3000442606 or email us at [Insert Email Address] within 7 days of receiving the item. We will arrange for a replacement or issue a refund if a replacement is not available.
4. Non-Returnable Items
Certain products cannot be returned for hygiene and safety reasons, including:
- Opened or used hair oils, skincare creams, and other beauty products.
- Products not in their original condition or packaging.
5. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please check with your bank or credit card provider, as there may be processing delays. If you’ve done this and still have not received your refund, please contact us at +92 3000442606 or [Insert Email Address].
6. Contact Us
If you have any questions about our Refund and Returns Policy, feel free to contact us:
Dr. Babir Rehan
Support Number: +92 3000442606
Support Email: support@drbabirrehan.com